Privacy Policy

At Tailor Africa (Pty) Ltd, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information Collection & Use

When you make an enquiry or booking through Tailor Africa, we may collect personal information such as your name, email address, phone number, and travel preferences. This information is used solely for the purpose of providing our services, including arranging bookings and creating personalized travel itineraries.

2. Information Sharing

We do not sell, rent, or trade your personal information to third parties. However, to facilitate your booking, we may share necessary details with lodges, hotels, transfer services, and other third-party service providers involved in your travel arrangements. These partners are required to handle your information responsibly and only for the purpose of fulfilling your booking.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to ensure security, we cannot guarantee absolute protection of data transmitted online.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

5. Contact Information

For any privacy-related queries, please contact us at info@tailorafrica.com

Terms & Conditions

1. Pricing & Availability

Prices displayed on our website serve as a reference only and are subject to change. Final prices may vary based on factors such as seasonality, room type, exchange rates, and availability. To receive an accurate quote, we encourage all customers to enquire directly with us.

2. Bookings & Payment

• A 30% deposit is required to confirm a booking.
• The remaining balance must be paid no later than 60 days prior to travel.
• Failure to complete payment within this timeframe may result in cancellation of the booking, subject to applicable cancellation fees.

3. Cancellations & Refunds

Cancellation policies vary by lodge and service provider. Clients should review the specific cancellation policy applicable to their booking before finalising payment. Refunds, if applicable, will be processed according to the terms set by the lodges and service providers involved.

4. Limitation of Liability

While Tailor Africa (Pty) Ltd strives to provide exceptional travel experiences, we are not responsible for any loss, injury, damage, delay, or inconvenience resulting from:

• Acts of nature, including but not limited to weather, wildlife encounters, or natural disasters.
• Actions or omissions of third-party providers, such as airlines, lodges, and transport companies.
• Any changes to government regulations, visa requirements, or travel restrictions.

5. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance to cover unforeseen circumstances, including trip cancellations, medical emergencies, and lost luggage.

6. Governing Law

These terms are governed by the laws of South Africa, and any disputes arising under this agreement shall be resolved in accordance with South African legal provisions.

By using our services, you acknowledge that you have read and agreed to the terms outlined in this policy.

For further inquiries, please contact us at info@tailorafrica.com or via the contact page.